Privacy Policy

Effective Date: August 10, 2026

At our company, we respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit sourcing inquiries, or order custom apparel, headwear, and workwear products from us.

1. Information We Collect

We collect information that you voluntarily provide to us when inquiring about our custom manufacturing services, requesting a quote, or placing a bulk order.

Personal & Business Identification Data: Name, job title, company name, business email address, phone number, shipping address, and billing address.
Customization & Project Data: Tech packs, logo design files, embroidery artwork, pantone color codes, and order preferences submitted for production.
Payment Information: Payment card details or bank account details required for wire transfers (processed securely via PCI-compliant payment processors).
Technical & Usage Data: IP address, browser type, device information, pages viewed, and referral URLs collected automatically through cookies and analytical tools.

2. How We Use Your Information

We use the collected data strictly for legitimate business and manufacturing purposes, including:

Order Fulfillment: Processing your custom quotes, creating pre-production samples (PPS), and delivering bulk shipments to your designated warehouse.
Customer Communication: Answering technical inquiries, providing production updates, and resolving customer support claims.
Website Improvement: Analyzing website traffic and user behavior to optimize user experience and site functionality.
Marketing & Updates: Sending occasional technical guides, product catalogs, or seasonal promotional updates (you can opt out at any time).

3. How We Share Your Information

We do not sell, rent, or trade your personal or corporate data to third parties for marketing purposes. We only share information with trusted third parties under strict confidentiality agreements to facilitate our operations:

Logistics & Freight Partners: Shipping carriers (such as China Post ePacket, EMS, DHL, FedEx) to deliver your samples and bulk cargo.
Payment Processors: Secure financial gateways to handle transaction payments safely.
Manufacturing Partners: Overseas production facilities and local QC teams solely to execute your specific design tech pack.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to distinguish you from other users, personalize your browsing experience, and collect web traffic statistics. You can control or disable cookies through your browser settings, though doing so may limit certain functional features on our site.

5. Data Security & Intellectual Property Protection

Data Security: We implement robust administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or alteration.
IP Confidentiality: We understand the value of your custom designs. All digital artwork, tech packs, and brand logos provided for manufacturing are treated with strict confidentiality and will never be reproduced or sold to third parties without your written authorization.

6. Your Rights & Choices

Depending on your jurisdiction (such as GDPR in the EU or CCPA in California), you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate or incomplete details.
Deletion: Request the deletion of your personal data, subject to legal and tax record-keeping requirements.
Opt-Out: Unsubscribe from our marketing emails at any time using the link provided in the footer of our emails.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer through the Contact Us page on our website.