Global Shipping Policy | Fast B2B Delivery & DDP Services

Shipping Policy

At our company, we are dedicated to providing fast, reliable, and transparent shipping options for all your custom apparel, headwear, and workwear orders. Please read our detailed shipping policy below to understand our delivery methods, tracking processes, and sign-off requirements.

1. Shipping Scope & Methods

Global Shipping: We offer worldwide delivery to serve our global client network across North America, Europe, Asia-Pacific, and beyond.
Primary Shipping Carrier: All standard international parcels and sample orders are shipped via China Post ePacket (EMS Global Service).

2. Estimated Delivery Time & Rates

Estimated Shipping Time: Orders shipped via China Post ePacket typically take 7 to 10 business days to arrive at your destination after leaving our facility. (Note: Transit times may vary slightly depending on local customs clearance speed in your destination country).
Shipping Costs: Shipping fees are calculated at checkout or listed in your proforma invoice based on the total package weight, dimensions, and destination country.

3. Order Status & Order Tracking

Once your order is dispatched, you will receive an automated shipping confirmation email containing your unique Tracking Number.

Order Statuses:

Processing: Your custom garments are in production or undergoing quality inspection.
Dispatched: Your order has been packed and handed over to the carrier.
In Transit: Your package is en route overseas or undergoing local customs clearance.
Delivered: The package has arrived at your shipping address.

Tracking Your Shipment: You can track your real-time shipping status at any time by entering your tracking number directly on the official China Post EMS portal: 👉 Track Your Package Here (https://www.ems.com.cn/english/)

4. Goods Inspection, Delivery Confirmation & Stolen Packages

Sign-off Window (1-Day Confirmation): Upon delivery of your cargo, clients are required to inspect the outer packaging and confirm receipt/sign off within 24 hours (1 calendar day).
Inspection Checklist: Before signing, please check the external carton box for severe structural damage, moisture, or unauthorized opening. If any physical damage is observed on the outer carton, please take photos immediately.

Refusal & Theft Policy:

No Unjustified Refusals: Due to the bespoke nature of custom manufacturing, clients are not permitted to refuse delivery of dispatched packages without prior authorization from our team.
Stolen / Missing Packages: If tracking shows “Delivered” but you have not physically received the parcel (e.g., suspected porch theft), please contact your local post office immediately to lodge an official mail dispute and investigation. Once a package is marked as successfully delivered by the postal system, local postal carriers handle porch claims.

5. Address Changes & Customs Duties

Correct Address: Please ensure your shipping address and contact details are 100% accurate before finalizing your order. Address modifications are not possible once the parcel has been handed over to ePacket.
Import Duties: Recipients are responsible for any destination import taxes, VAT, or local customs processing fees, if applicable in your home country.