Return & Refund Policy

At our company, we are committed to delivering premium retail-grade custom apparel, headwear, and industrial workwear. We strive to ensure every bulk order matches your approved pre-production samples and technical specifications.

Because all of our products are custom-manufactured to your exact branding requirements, we have established a transparent and clear Return & Refund Policy outlined below.

1. Return & Refund Eligibility & Timeframes

Defect or Discrepancy Claims: Since our items are fully customized, returns or refunds are primarily accepted in cases of manufacturing defects, damaged goods during transit, or significant discrepancies from the approved Pre-Production Sample (PPS).
Claim Window: All requests for returns, replacements, or refunds must be submitted within 14 calendar days from the date of cargo delivery to your designated warehouse. Claims submitted after 14 days will not be eligible for processing.

2. Step-by-Step Return & Refund Process

We believe in solving issues through friendly, effective communication. Please follow these steps to initiate a claim:

Submit Your Request: Contact your dedicated account manager or email our support team with your Order ID, a detailed description of the issue, and clear photos/videos showing the defects or discrepancies.
Friendly Negotiation & Evaluation: Our Quality Control (QC) team will review the claim against your approved Tech Pack and PPS within 2–3 business days. We will work closely with you through friendly consultation to determine the best resolution (such as a partial refund, full refund, or bulk re-production).
Return Authorization: If a physical return of defective items is required, our team will provide a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not ship items back without prior authorization.

3. Refund Method & Processing Timeframes

Once a refund agreement is finalized through friendly negotiation or after returned goods are received and inspected:

Refund Path (Original Payment Method): Refunds will be issued back to the original payment method used for the transaction (e.g., Credit Card, Wire Transfer/T/T, or PayPal).
Processing Timeframe: Once authorized, refunds are processed immediately on our end. Depending on your financial institution or credit card provider, funds typically arrive in your account within 3 to 5 business days.

4. Shipping Fees & Return Costs

Factory Fault (Defects/Incorrect Items): If the return or replacement is due to a manufacturing defect or our error, we will cover all associated return shipping costs or arrange a free re-production and re-shipment.
Non-Quality Issues / Buyer Responsibility: Due to the bespoke nature of custom apparel, returns for non-quality-related reasons (such as buyer’s change of mind or customer-supplied sizing errors) are generally not accepted. If an exception is made through mutual agreement, the client will be responsible for round-trip shipping fees and any associated customs/import duties.